This Privacy Policy explains how Triple collects, uses, stores and protects the personal information of visitors, customers and users of our website and digital platforms. By accessing or using our website at https://www.triple.com.bd or by purchasing any product from Triple, you agree to the practices described in this Privacy Policy.

Triple is committed to respecting customer privacy, ensuring safety of personal information and complying with applicable laws of Bangladesh including the Information & Communication Technology Act (ICT Act), Digital Security Act and other relevant consumer protection guidelines.

1. Information We Collect

Triple collects information directly from you when you place an order, create an account, contact our support team or browse our website. Information collected includes your name, mobile number, email address, delivery address, payment preferences, browsing behaviour and any information you voluntarily submit.

We may also collect technical information such as IP address, device type, browser type, location details, cookies and website usage data to improve user experience, prevent fraud and enhance site security.

All information is collected strictly for business and operational purposes and is never collected to harm or misuse your personal identity.

2. How We Use Your Information

Triple uses your information only to operate the business and provide better service. This includes processing orders, customer support, delivery operations, account management, marketing updates, product recommendations, website improvements and fraud prevention.

Your information may be used for communication such as order confirmation calls, SMS updates, WhatsApp notifications, promotional messages and service alerts. These communications are part of normal business operation.

Triple does not use your personal data for any unlawful, harmful or unauthorized purpose.

3. How We Protect Your Data

Triple uses secure industry practices to protect all collected information. Our website uses SSL encryption, secure payment gateways and controlled data access systems. Sensitive data is stored with appropriate digital protection and is accessible only to authorized personnel involved in order processing, customer service or technical operations.

We follow lawful security practices required under Bangladesh law to reduce unauthorized access, data leakage or misuse.

4. Sharing of Information

Triple does not sell, rent or trade your personal information to anyone. Information is shared only when necessary for order fulfillment and lawful purposes. This includes trusted partners such as delivery couriers, payment gateway providers, fraud prevention services and technical service providers.

Each third party is required to maintain confidentiality and handle information only for the intended purpose. No third party is allowed to use customer data for independent marketing or personal benefit.

Triple may disclose information if required by law, court order, lawful agency request or to prevent fraud, harassment, hacking, data breach or any unlawful activity.

5. Cookies and Tracking Technologies

Triple uses cookies, tracking tools and analytics to improve website performance, personalize the shopping experience and understand customer behaviour. Cookies allow us to remember preferences, detect errors, secure accounts and optimize product recommendations.

You may disable cookies in your browser, however the website may not function properly without them.

6. Your Rights as a User

As a user of Triple, you have the right to access, update or correct your personal information. You may request account deletion or data removal in accordance with business requirements and applicable laws.

By using our services, you understand that Triple needs certain information to maintain accounts, complete deliveries and prevent fraudulent activities. Data necessary for legal or financial compliance may be retained as required by Bangladesh law.

7. Data Retention

Triple retains customer information only as long as necessary for legal compliance, customer service, order verification, financial records or business improvement. Once data is no longer required, it is safely deleted or anonymized.

8. Safety of Minors

Triple does not knowingly collect information from persons under eighteen years of age without parental consent. Any accidental collection will be removed once identified.

Parents or guardians may request removal or review of their child’s information through our official support channels.

9. Marketing, Offers and Communications

By interacting with Triple, you agree to receive order updates, delivery messages, promotional offers and marketing communications. You may opt-out of promotional messages at any time by contacting our support team.

Service-related messages such as order confirmation, tracking updates and delivery notices cannot be opted out as they are essential for completing your purchase.

10. Links to Third-Party Sites

Triple may contain links to payment processors, courier tracking pages, social networks and partner platforms. These third-party sites have their own privacy policies and Triple does not take responsibility for their content or data handling practices. Customers are encouraged to read third-party privacy policies before sharing information.

11. Changes to This Policy

Triple may update or modify this Privacy Policy at any time to reflect business needs, security improvements or legal requirements. Updated versions will be posted on our website and will take effect immediately upon publication.

Your continued use of Triple services after any update means you accept the revised Privacy Policy.

12. Contact Information

If you have questions or concerns regarding this Privacy Policy, data usage or any privacy-related inquiry, please contact us:

Triple
Rania Avenue, 3rd Sarani, Block I, Bashundhara R A, Dhaka, Bangladesh
Phone: +880 1858-622833
Email: contact@triple.com.bd
Website: https://www.triple.com.bd

Triple – Silent Luxury

Your trust, safety and privacy are our highest priority.