Refund, Return & Exchange Policy
Effective Immediately
Triple is committed to providing safe, honest and high-quality service for all customers. To maintain transparency and protect both customer interest and business safety, we follow the policies described below. By placing an order with Triple, you agree to follow this Refund, Return and Exchange Policy.
These policies follow Bangladesh e-commerce guidelines and industry standards.
Checking the Product During Delivery – Mandatory Rule
Triple follows a strict inspection rule to protect both the customer and the company. Every customer must check the product in front of the delivery rider at the time of receiving the parcel.
This includes opening the parcel, checking the size, color, fabric, embroidery and overall condition before accepting.
If the customer does not check the parcel at delivery time, accepts the product and the rider leaves, Triple cannot provide exchange, refund or claim support later. This rule is final and applies to all categories.
If Customer Does Not Check the Product at Delivery
If the customer receives the parcel without checking, or chooses to accept the product without inspection, this is considered a completed order. After the rider leaves, Triple cannot accept:
Exchange requests
Refund requests
Claim requests
Wrong size complaints
Color difference complaints
Minor stitching issues
Any dissatisfaction
Customers are required to check at the time of delivery to avoid misunderstandings. This policy ensures transparency and fairness for all customers.
If Product Is Damaged During Shipping
Triple takes full responsibility for courier-related physical damage when it is discovered at delivery time. If you check the product in front of the rider and find visible shipping damage, we will replace the product with a new one.
The customer must notify the delivery rider immediately and contact Triple customer support at the same time.
If the parcel is not checked during delivery and later damage is reported, Triple cannot verify courier responsibility and therefore cannot accept claims.
If the Size Does Not Fit or Size Is Incorrect
If there is a size problem, customers must inform Triple before accepting the delivery.
If the customer checks the product during delivery and sees a size issue, the claim must be made on the spot. Once the rider leaves, size exchange will not be accepted unless pre-approved based on availability.
If a customer wants to exchange due to sizing after receiving, this is treated as a voluntary exchange. In this case:
The customer pays return delivery charge
The product must be unused, unwashed and in original condition
The exchange availability depends on stock
Return Delivery Charge
If a customer wants to return or exchange a product due to personal reason or size issue, the customer must pay the return courier charge.
Return delivery charge is not applicable if Triple sends a wrong product by mistake.
Return delivery charge is applicable when:
Customer ordered wrong size
Customer changed mind after delivery
Customer wants to exchange for design/size preference
Customer found no defect but wants exchange
Customer did not follow delivery-time checking rule
Wrong Product or Wrong Item Sent
If Triple mistakenly sends the wrong product, wrong color or completely different item and the customer reports it during delivery inspection, Triple will exchange without any extra charge.
If this issue is not reported during delivery inspection and is reported later, Triple cannot accept the claim as the product was accepted as correct at delivery time.
Conditions for Accepting Exchange or Return
To be eligible for exchange or return (only when applicable), the product must:
Be checked and reported during delivery
Be unused and unworn
Have no perfume, stains or wear marks
Have original tags, packaging and accessories
Be returned exactly as received
Products failing these conditions cannot be exchanged or returned.
Refund Conditions
Triple provides refunds only in the following situations:
Product is unavailable after order confirmation
Triple sent a wrong item and customer does not want replacement
Courier cannot deliver to the customer’s location
Triple approves refund after internal QC review
Refund is not applicable when the customer:
Fails to check product during delivery
Selects wrong size or color
Changes mind after receiving
Uses or damages the product
Violates the inspection rule
Requests refund after the rider leaves
Refund processing time depends on payment gateway or bank settlement time.
Non-Refundable, Non-Exchangeable Items
For safety and hygiene, the following categories have strict no-return policies unless damaged during delivery inspection:
Innerwear
Personal accessories
Clearance sale products
Used or washed products
Customized items
Color and Handwork Variation Disclaimer
Product colors may appear slightly different due to display brightness, studio lighting or screen type. Hand embroidery may have slight natural variation. These are not considered defects and do not qualify for refund or exchange.
Time Limit for Reporting Issues
All issues must be reported immediately during delivery or within the allowed timeframe stated by Triple customer support.
Delayed claims cannot be accepted unless the issue was reported during the rider’s presence.
Courier Delay or Courier Behavior
Triple is not responsible for delays caused by third-party couriers. Our responsibility ends once the product is handed over to the courier. We will assist with tracking but cannot compensate for delay times.
Final Decision Authority
All final decisions regarding returns, exchanges, and refunds are made solely by Triple’s Quality Control Team after evaluating the product condition and claim details.
Triple reserves the right to refuse any exchange or refund request that violates the above policy.
Contact Triple for Claims
Phone
+880 1858-622833
Address
Rania Avenue, 3rd Sarani, Block I, Bashundhara R A, Dhaka, Bangladesh
Website
https://www.triple.com.bd
Triple – Silent Luxury
We value your trust and ensure quality with every product delivered.
